Hotel Guest Check-In

osop_version: "1.0"
id: "guest-checkin"
name: "Hotel Guest Check-In"
description: "Hotel guest journey from reservation confirmation through pre-arrival, check-in, service, and checkout with feedback."

nodes:
  - id: "reservation_confirmed"
    type: "system"
    subtype: "action"
    name: "Reservation Confirmed"
    description: "System confirms booking and sends confirmation email with details."

  - id: "pre_arrival"
    type: "system"
    subtype: "action"
    name: "Pre-Arrival Communication"
    description: "System sends pre-arrival email with check-in time, directions, and upsell offers."

  - id: "checkin"
    type: "human"
    subtype: "input"
    name: "Check-In"
    description: "Front desk verifies identity, collects payment, and issues room key."

  - id: "room_assignment"
    type: "system"
    subtype: "action"
    name: "Room Assignment"
    description: "System assigns room based on preferences, availability, and loyalty status."

  - id: "concierge_service"
    type: "human"
    subtype: "input"
    name: "Concierge Service"
    description: "Concierge assists with restaurant reservations, tours, and special requests."

  - id: "checkout_feedback"
    type: "human"
    subtype: "input"
    name: "Checkout & Feedback"
    description: "Guest checks out, settles charges, and provides a satisfaction survey."

edges:
  - from: "reservation_confirmed"
    to: "pre_arrival"
    mode: "sequential"
  - from: "pre_arrival"
    to: "checkin"
    mode: "sequential"
  - from: "checkin"
    to: "room_assignment"
    mode: "sequential"
  - from: "room_assignment"
    to: "concierge_service"
    mode: "sequential"
  - from: "concierge_service"
    to: "checkout_feedback"
    mode: "sequential"