SLA Breach Prediction & Remediation

osop_version: "1.0"
id: "sla-breach-alert"
name: "SLA Breach Prediction & Remediation"
description: "AI monitors service metrics, predicts SLA breaches, and alerts ops for preemptive action."

nodes:
  - id: "service_metrics"
    type: "event"
    name: "Service Metrics Stream"
    description: "Uptime, response time, error rate, and throughput from APM tools."

  - id: "trend_analysis"
    type: "agent"
    subtype: "llm"
    name: "AI Trend Analysis"
    description: "Project current trends against SLA thresholds and predict breach timing."
    security:
      risk_level: "medium"

  - id: "breach_prediction"
    type: "system"
    name: "SLA Breach Prediction"
    description: "Estimate hours until breach and affected service tiers."

  - id: "ops_alert"
    type: "api"
    name: "Ops Manager Alert"
    description: "PagerDuty alert with breach timeline and recommended mitigations."

  - id: "remediation_plan"
    type: "human"
    subtype: "review"
    name: "Remediation Plan"
    description: "Ops manager reviews prediction, allocates resources, implements fixes."
    security:
      approval_gate: true

edges:
  - from: "service_metrics"
    to: "trend_analysis"
    mode: "sequential"
  - from: "trend_analysis"
    to: "breach_prediction"
    mode: "sequential"
  - from: "breach_prediction"
    to: "ops_alert"
    mode: "conditional"
    when: "hours_to_breach < 4"
  - from: "ops_alert"
    to: "remediation_plan"
    mode: "sequential"
  - from: "trend_analysis"
    to: "ops_alert"
    mode: "timeout"
    timeout_sec: 180
    label: "Escalate if analysis exceeds 3min"