Complaint Classification Pipeline
Customer ServiceNLP agent processes complaint text, sentiment agent scores urgency, category agent classifies type, priority agent routes to appropriate department.
agentsystem
Why OSOP matters here
Complaint routing affects customer satisfaction. OSOP tracks NLP accuracy, sentiment scores, and routing decisions — enabling you to measure and improve response quality.
Workflow Steps (5)
1
NLP Intake Agent
agent2
Sentiment Analysis Agent
agent3
Category Classifier Agent
agent4
Priority Scoring Agent
agent5
Route to Department
systemConnections (5)
NLP Intake Agent→Sentiment Analysis Agentparallel
NLP Intake Agent→Category Classifier Agentparallel
Sentiment Analysis Agent→Priority Scoring Agentsequential
Category Classifier Agent→Priority Scoring Agentparallel
Priority Scoring Agent→Route to Departmentsequential
5
Steps
5
Connections
2
Node Types