Customer Complaint Resolution
Customer ServiceComplaint filed, acknowledged within SLA, investigated, resolution proposed, customer accepts or escalates, case closed with follow-up.
humansystem
Why OSOP matters here
Unresolved complaints drive churn. OSOP tracks response times, resolution types, and customer satisfaction — measuring complaint handling quality at scale.
Workflow Steps (6)
1
Complaint Filed
human2
Acknowledge Receipt
system3
Investigate Issue
human4
Propose Resolution
human5
Customer Accepts or Rejects
human6
Close & Follow-Up
humanConnections (6)
Complaint Filed→Acknowledge Receiptsequential
Acknowledge Receipt→Investigate Issuesequential
Investigate Issue→Propose Resolutionsequential
Propose Resolution→Customer Accepts or Rejectssequential
Customer Accepts or Rejects→Close & Follow-Upconditionaldecision == 'accept'
Customer Accepts or Rejects→Investigate Issueconditionaldecision == 'reject'
6
Steps
6
Connections
2
Node Types