Subscription Management

Human ↔ Human

Customer plan change workflow covering eligibility, billing proration, access updates, and confirmation.

6 nodes · 6 edgessaas

humansystemapi

Visual

Customer Requests Changehuman

Customer requests an upgrade, downgrade, or add-on change via account settings.

↓sequential→ Verify Eligibility

Verify Eligibilitysystem

System checks contract terms, minimum commitments, and plan availability.

↓sequential→ Apply Plan Changes

Apply Plan Changessystem

System updates the subscription record with the new plan and effective date.

↓parallel→ Prorate Billing

↓parallel→ Update Access & Limits

Prorate Billingapi

Billing system calculates prorated charges or credits and updates the next invoice.

↓sequential→ Confirm Change

Confirm Changesystem

System sends confirmation email with new plan details and billing summary.

Update Access & Limitssystem

System adjusts feature flags, API rate limits, and storage quotas to match the new plan.

↓sequential→ Confirm Change

Open in Editor

uc-subscription-management.osop.yaml

osop_version: "1.0"
id: "subscription-management"
name: "Subscription Management"
description: "Customer plan change workflow covering eligibility, billing proration, access updates, and confirmation."

nodes:
  - id: "customer_request"
    type: "human"
    subtype: "input"
    name: "Customer Requests Change"
    description: "Customer requests an upgrade, downgrade, or add-on change via account settings."

  - id: "verify_eligibility"
    type: "system"
    subtype: "action"
    name: "Verify Eligibility"
    description: "System checks contract terms, minimum commitments, and plan availability."

  - id: "apply_changes"
    type: "system"
    subtype: "action"
    name: "Apply Plan Changes"
    description: "System updates the subscription record with the new plan and effective date."

  - id: "prorate_billing"
    type: "api"
    subtype: "rest"
    name: "Prorate Billing"
    description: "Billing system calculates prorated charges or credits and updates the next invoice."

  - id: "confirm_change"
    type: "system"
    subtype: "action"
    name: "Confirm Change"
    description: "System sends confirmation email with new plan details and billing summary."

  - id: "update_access"
    type: "system"
    subtype: "action"
    name: "Update Access & Limits"
    description: "System adjusts feature flags, API rate limits, and storage quotas to match the new plan."

edges:
  - from: "customer_request"
    to: "verify_eligibility"
    mode: "sequential"
  - from: "verify_eligibility"
    to: "apply_changes"
    mode: "sequential"
  - from: "apply_changes"
    to: "prorate_billing"
    mode: "parallel"
  - from: "apply_changes"
    to: "update_access"
    mode: "parallel"
  - from: "prorate_billing"
    to: "confirm_change"
    mode: "sequential"
  - from: "update_access"
    to: "confirm_change"
    mode: "sequential"

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