餐廳訂位

osop_version: "1.0"
id: "restaurant-reservation"
name:"餐廳訂位"
description:"顧客用餐體驗，從預訂、確認、入座、服務、付款到回饋的完整流程。"

nodes:
  - id: "book_table"
    type: "human"
    subtype: "input"
    name: "顧客訂位"
    description: "顧客透過 App、電話或現場預約，提供用餐人數及時間。"

  - id: "confirm_reservation"
    type: "system"
    subtype: "action"
    name: "確認訂位"
    description: "系統確認預訂，並發送附有取消政策的確認通知。"

  - id: "day_of_reminder"
    type: "system"
    subtype: "action"
    name: "當日提醒"
    description: "系統在預約前 4 小時發送提醒，附上停車資訊。"

  - id: "seat_guest"
    type: "human"
    subtype: "input"
    name: "引導入座"
    description: "領台迎接用餐客人、確認訂位並引導至桌位。"

  - id: "service"
    type: "human"
    subtype: "input"
    name: "餐飲服務"
    description: "服務人員點餐、上菜，並全程照料顧客需求。"

  - id: "payment_feedback"
    type: "human"
    subtype: "input"
    name: "付款與回饋"
    description: "顧客結帳、給小費，並選擇性留下評論或評分。"

edges:
  - from: "book_table"
    to: "confirm_reservation"
    mode: "sequential"
  - from: "confirm_reservation"
    to: "day_of_reminder"
    mode: "sequential"
  - from: "day_of_reminder"
    to: "seat_guest"
    mode: "sequential"
  - from: "seat_guest"
    to: "service"
    mode: "sequential"
  - from: "service"
    to: "payment_feedback"
    mode: "sequential"