訂閱管理

osop_version: "1.0"
id: "subscription-management"
name:"訂閱管理"
description:"客戶方案變更流程，涵蓋資格確認、帳單比例計算、存取權更新及確認通知。"

nodes:
  - id: "customer_request"
    type: "human"
    subtype: "input"
    name: "客戶申請變更"
    description: "客戶透過帳號設定申請升級、降級或附加功能變更。"

  - id: "verify_eligibility"
    type: "system"
    subtype: "action"
    name: "確認資格"
    description: "系統檢查合約條款、最低承諾期限及方案可用性。"

  - id: "apply_changes"
    type: "system"
    subtype: "action"
    name: "套用方案變更"
    description: "系統以新方案及生效日期更新訂閱記錄。"

  - id: "prorate_billing"
    type: "api"
    subtype: "rest"
    name: "比例計算帳單"
    description: "帳務系統計算按比例分攤的費用或折抵金額，並更新下一張發票。"

  - id: "confirm_change"
    type: "system"
    subtype: "action"
    name: "確認變更"
    description: "系統發送含新方案詳情及帳務摘要的確認電子郵件。"

  - id: "update_access"
    type: "system"
    subtype: "action"
    name: "更新存取權與限制"
    description: "系統依新方案調整功能開關、API 速率限制及儲存配額。"

edges:
  - from: "customer_request"
    to: "verify_eligibility"
    mode: "sequential"
  - from: "verify_eligibility"
    to: "apply_changes"
    mode: "sequential"
  - from: "apply_changes"
    to: "prorate_billing"
    mode: "parallel"
  - from: "apply_changes"
    to: "update_access"
    mode: "parallel"
  - from: "prorate_billing"
    to: "confirm_change"
    mode: "sequential"
  - from: "update_access"
    to: "confirm_change"
    mode: "sequential"